Your situation does not define your value.
Information for migrants in an irregular administrative situation.
Do language, documents or fear make it hard to seek help?
Administrative uncertainty may create barriers, but it does not reduce your dignity. Migrating does not mean having an infection. The conditions of access to services change depending on the country, territory and personal situation.
Ask for specific information about access
Ask what service you can receive, what documents are needed and if there are costs. A support organisation can guide you on the local procedure.
[10]
You can ask for support with the language
Ask if there is interpretation or mediation. Ask them to explain slowly and with clear words; There is no need to pretend that you have understood.
[10]
Clarify why your data is requested
Ask who will see the information and for what purpose. This brochure does not guarantee anonymity or that data will never be shared with authorities.
[10]
Your origin is not a diagnosis
Your health, habits or needs should not be deduced based on the country you come from, your accent or your appearance.
[10]
Agree on a safe way to continue care
Explain if you move frequently or do not have a phone. Ask about other ways to receive results and continue your care.
[10]
If you experience racism, seek support
A community or discrimination assistance organization can help you understand your options. The resources and procedures depend on the place.
[10]
Understanding your options can help.
Fear and barriers are issues that services must also address. This material is not immigration advice nor does it promise a residence permit.
You can ask, "What options do I have here and who can help me understand them?"
Sources and further information
- [10] WHO / WHO · Refugee and migrant health (2026) (opens another tab) ↗
Linguistic, administrative and access barriers. It is not a guide to the legal requirements of a country.
Editorial adaptation of principles of dignity, communication and person-centered care. The phrases and questions are practical proposals, not literal quotes or a guarantee of specific services or rights. Results from the Spanish study on HIV are not generalized to this population.
Professional, community and language review pending.
Edition: 18/10/2026
Contact: Antonio Martín · MOBHOPE · antonio.martin@iisgm.com
Do not send diagnoses or personal documents to this address.
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